| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a thorough process including sand-blasting and triple cleaning (water cleaning, parkerising, and another water cleaning) before painting. We use top-quality powder from international brands such as Dupont or Aksu, ensuring a beautiful, firm, and smooth finish resistant to UV and corrosion.
3. Q: If the quality does not meet my standards, how will you address it?
A: We ensure no defective products leave our factory by maintaining strict quality inspections at every step, guaranteeing a defect rate of less than 0.1%. Should any issue arise, we promise to resolve it within 2 working days upon receipt of your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers are required to cover the courier cost, but all sample costs will be refunded upon order placement.
5. Q: What warranty do you offer for your fence products?
A: Our products are built to last for at least 10 years, and we generally offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: What is your after-sales service like?
A: After dispatching the goods, we track them in real-time and provide timely feedback. Upon receipt, our dedicated staff will conduct return visits. Should any issues arise, we will respond within 2 working days.
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