| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a meticulous sand-blasting and triple cleaning process: water cleaning, parkerising, and another water cleaning. We use Dupont or AkzoNobel powder coatings, renowned for their durability, to ensure a beautiful, firm, and smooth finish that is UV and corrosion-resistant.
3. Q: If the quality does not meet my expectations, how do you address this?
A: We ensure no defective products leave our factory, with strict quality inspections at every step to keep defects below 0.1%. If any issue arises, we guarantee resolution within 2 working days upon proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover courier costs. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products last for at least 10 years, with a typical warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after dispatch. Upon receipt of the goods, dedicated staff will conduct follow-ups, addressing any issues within 2 working days.
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