| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences are sand-blasted and cleaned three times before painting: water cleaning, parkerising, and another water cleaning. We use Dupont or Aksu powder coatings, which are globally renowned brands. This ensures a beautiful, firm, and smooth plastic layer that is resistant to ultraviolet rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you address the issue?
A: Firstly, we do not allow defective products to leave our factory. We conduct strict quality inspections at every step, reducing the defect rate to less than 0.1%. If any issue arises, we will resolve it within 2 working days upon receiving your proof in pictures or videos.
4.Q. What is your sample policy?
A: We provide samples if we have the parts in stock, but customers must cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years, and we typically offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatching the goods, we track them in real-time and provide timely feedback. Upon receipt of the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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