Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Please rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No. Our fences undergo a meticulous pre-painting process including sand-blasting and triple cleaning: water cleaning, parkerising, and a final water rinse. We use premium Dupont or AkzoNobel powders, ensuring a beautiful, firm, smooth surface that is UV and corrosion-resistant.
3.Q: If the quality does not meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory by conducting strict quality checks at every step, reducing the defect rate to less than 0.1%. However, if any issue arises, we guarantee a solution within 2 working days after receiving proof in the form of pictures or videos.
4.Q. What is your sample policy?
A: If we have ready parts in stock, we can supply samples, but customers must cover the courier cost. All sample costs will be refunded after placing an order.
5.Q: What warranty does your company provide for fencing products?
A: Our products have a minimum lifespan of 10 years. We typically offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: What is your after-sales service like?
A: Once the goods are dispatched, we provide real-time tracking and timely feedback. Upon receipt of the goods, we have dedicated staff for follow-up. Any issues will be addressed within 2 working days.