Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: There's no need to worry. We rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a three-step cleaning process: water cleaning, parkerizing, and another water cleaning. We use high-quality Dupont or Aksu powders to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality doesn't meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory with strict quality inspections at every stage, reducing the defective rate to less than 0.1%. If an issue arises, we guarantee a solution within 2 working days upon receiving your proof in pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have stock available, though customers must cover the courier costs. All sample costs will be refunded once an order is placed.
5.Q: How long is your warranty for fence products?
A: Our products last for at least 10 years, and we typically offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We provide real-time tracking of shipments and timely feedback. After you receive the goods, our dedicated staff will follow up. If there are any issues, we will respond within 2 working days.