Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo sand-blasting and a three-step cleaning process: water cleaning, parkerising, and water cleaning. We use DuPont or AkzoNobel powder coatings, renowned internationally for their quality. This ensures a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how will you resolve the issue?
A: We ensure no defective products leave our factory, conducting strict quality inspections at every step. The defective rate is kept below 0.1%. If an issue arises, we guarantee resolution within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: If we have ready parts in stock, we can supply the sample, but the customer must cover the courier cost. All sample costs will be refunded once you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. We typically offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all cooperation opportunities. Please email us for more details.
7. Q: How is your after-sales service?
A: We track shipments in real time and provide timely feedback. After you receive the goods, dedicated staff will follow up. If there are any issues, we will respond within 2 working days.