| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we rigorously test the tensile strength during production.
2.Q: Do the fences rust easily?
A: To prevent rust, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, and water cleaning. We use premium powders from brands like Dupont or Aksu to ensure a beautiful, firm, and smooth finish that is resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you resolve it?
A: We ensure no defective products leave our factory with strict quality inspections at every step, guaranteeing a defective rate of less than 0.1%. If an issue arises, we will resolve it within 2 working days upon receiving proof via pictures or videos.
4.Q. What is your sample policy?
A: If we have parts in stock, we can supply samples, but customers must cover courier costs. Sample costs will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track shipments in real time and provide timely feedback. After you receive the goods, our dedicated staff will follow up with you. If there's an issue, we will respond within 2 working days.
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