Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Before painting, the fences undergo sand-blasting and triple cleaning: water cleaning, parkerising, and water cleaning. We use top-quality powder from Dupont or Aksu, ensuring a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how will you address the issue?
A: Our rigorous quality inspection process ensures a defect rate of less than 0.1%. If any issues arise, we guarantee a resolution within 2 working days upon proof of the problem.
4. Q: What is your sample policy?
A: We provide samples if parts are in stock, with customers covering courier costs. Sample costs are refunded after placing an order.
5. Q: How long is the warranty for your fence product?
A: Our products last for at least 10 years, and we typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We track shipments in real time and provide timely feedback. After you receive the goods, our dedicated staff will follow up. If any issues arise, we respond within 2 working days.