| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences undergo a thorough cleaning process: sand-blasting, water cleaning, parkerising, and another water cleaning. We use high-quality powder from renowned brands Dupont or Aksu for a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you address it?
A: We do not allow defective products to leave our factory. With strict quality inspections at every step, we aim to keep the defect rate below 0.1%. If any issue arises, we will resolve it within 2 working days after receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: If we have ready parts in stock, we can supply the sample. Customers must cover the courier cost, but all sample costs will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products last for at least 10 years. Generally, we provide a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales support?
A: We track our shipments in real-time and provide timely feedback. After you receive the goods, our dedicated staff will follow up, and any issues will be addressed within 2 working days.
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