Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, each fence undergoes a thorough cleaning process: sand-blasting, water cleaning, parkerising, and another round of water cleaning before painting. We use high-quality powder brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3. Q: If the quality does not meet my expectations, how will you address this issue?
A: We ensure that no defective products leave our factory by conducting stringent quality checks at every step, reducing the defect rate to less than 0.1%. If any issue arises, we guarantee a resolution within 2 working days after receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers are responsible for the courier costs. All sample costs will be refunded upon placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a warranty of 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: What is your after-sales service like?
A: We track shipments in real-time and provide timely feedback. After you receive the goods, dedicated staff will follow up. Should any issues arise, we promise to respond within 2 working days.