Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a three-step cleaning process (water cleaning, parkerising, water cleaning) before painting. We use premium powders from Dupont or Aksu, famous international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you resolve this issue?
A: We ensure no defective products leave our factory, maintaining a defect rate of less than 0.1% through rigorous quality inspections. Should any issue arise, we guarantee to resolve it within 2 working days after receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have the ready parts in stock, but customers need to cover courier costs. All sample costs will be refunded upon placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products last for at least 10 years. Typically, we offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely updates. After delivery, our dedicated staff will follow up, and if any issues arise, we'll respond within 2 working days.