Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a thorough pre-painting process: sand-blasting, water cleaning, parkerising, and another water cleaning. We use high-quality powders from Dupont or Aksu to ensure a beautiful, firm, and smooth finish, which is resistant to UV rays and corrosion.
3. Q: What if the quality doesn't meet my expectations?
A: We do not allow defective products to leave our factory, maintaining strict quality inspections at every step to ensure a defect rate of less than 0.1%. If there's an issue, we'll resolve it within 2 working days after receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can supply samples if we have ready parts in stock, but customers must cover the courier cost. The sample cost will be refunded after you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products can last for at least 10 years. Typically, we provide a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: After dispatch, we track the goods in real-time and provide timely feedback. Upon receiving the goods, our dedicated staff will follow up and address any issues within 2 working days.