| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a three-step cleaning process: water cleaning, parkerizing, and another water cleaning. We use Dupont or AkzoNobel powders, renowned international brands, to ensure a beautiful, firm, and smooth plastic coating. The surface is UV and corrosion-resistant.
3. Q: If the quality does not meet my expectations, how do you address this issue?
A: We do not permit defective products to leave our factory. We conduct strict quality inspections at every step and aim to reduce the defect rate to less than 0.1%. If any issues arise, we will resolve them within 2 working days after receiving proof in the form of pictures or videos.
4. Q: What is your sample policy?
A: We can supply samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded once you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products last for at least 10 years, and we typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: After dispatching the goods, we track them in real-time and provide timely feedback. Upon receipt, our dedicated staff will follow up, and if any issues arise, we will respond within 2 working days.
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