| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easily breakable?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: Before painting, the fences undergo a stringent cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality Dupont or Aksu powders to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how will you address it?
A: We ensure that no defective products leave our factory by conducting strict quality inspections at every step, aiming to reduce the defect rate to less than 0.1%. Should any issue arise, we promise to resolve it within 2 working days upon receiving your proof.
4. Q. What is your sample policy?
A: We can provide samples if ready parts are in stock, but customers must cover the courier costs. All sample costs will be refunded upon placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years, typically offering a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and feedback once the goods are dispatched. Upon receiving the goods, a dedicated staff member will conduct return visits. Should any issues arise, we will respond within 2 working days.
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