| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences undergo a meticulous process before painting: sand-blasting, water cleaning, parkerising, and another round of water cleaning. We use top-notch powder from Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3.Q: If the quality doesn't meet my expectations, how do you address this?
A: We ensure no defective products leave our factory through stringent quality inspections at every step, reducing the defective rate to less than 0.1%. However, if an issue arises, we guarantee a resolution within 2 working days upon receiving proof in pictures or videos.
4.Q: What is your sample policy?
A: We can supply samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded upon placing an order.
5.Q: What is the warranty period for your fence products?
A: Our products are built to last for at least 10 years. We generally offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: After dispatching the goods, we track them in real time and provide timely feedback. Upon receipt, a dedicated staff member will conduct follow-ups. If any issues arise, we will respond within 2 working days.
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