| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a meticulous process of sand-blasting and triple cleaning (water cleaning, parkerising, and water cleaning). We use top-quality powders from international brands like Dupont or AkzoNobel, ensuring a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: What if the product quality does not meet my expectations?
A: We ensure no defective products leave our factory through stringent quality checks at every step, keeping defect rates below 0.1%. If an issue arises, we promise to resolve it within 2 working days upon receiving your proof (pictures or videos).
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier cost. All sample costs will be refunded after placing an order.
5. Q: What warranty does your company provide for the fence product?
A: Our products are designed to last at least 10 years. Typically, we offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: Post-dispatch, we track the goods in real-time and provide updates. Upon receiving the goods, we offer dedicated follow-up services. Any issues reported will be addressed within 2 working days.
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