| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a thorough cleaning process: water cleaning, parkerising, and a second water cleaning. We use high-quality powders from renowned brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you resolve it?
A: We ensure that no defective products leave our factory by conducting stringent quality inspections at every step, maintaining a defective rate of less than 0.1%. If any issues arise, we commit to resolving them within 2 working days upon receiving photo or video proof.
4.Q. What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers will need to cover the courier cost, but all sample costs will be refunded after placing an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a minimum lifespan of 10 years. We typically offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track the shipment in real-time and provide timely feedback. After receiving the goods, our dedicated staff will conduct follow-up visits and respond to any issues within 2 working days.
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