| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Will the fences rust easily?
A: Our fences undergo a thorough sand-blasting and triple-cleaning process (water cleaning, parkerising, water cleaning) before painting. We use high-quality powders from Dupont or Aksu, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3.Q: If the quality does not meet my expectations, what is your resolution?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step, maintaining a defect rate of less than 0.1%. Should any issue arise, we guarantee a resolution within 2 working days upon receiving your proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier costs. The sample cost will be refunded after placing an order.
5.Q: What warranty does your company provide for fence products?
A: Our products are designed to last at least 10 years, with a standard warranty period of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: What is your after-sales service like?
A: We provide real-time tracking of dispatched goods and offer timely feedback. Post-receipt, our dedicated staff will follow up with return visits. Should any issues arise, we will respond within 2 working days.
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