| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we perform tensile strength tests during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences undergo a meticulous sand-blasting and triple-cleaning process (water cleaning, parkerising, water cleaning) before painting. We use premium powders from Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3.Q: If the quality does not meet my expectations, how will you address this issue?
A: We ensure no defective products leave our factory through strict quality inspections at every step, reducing the defect rate to less than 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving photographic or video evidence.
4.Q. What is your sample policy?
A: We can provide samples if we have parts in stock, but customers must cover the courier cost. All sample costs will be refunded after an order is placed.
5.Q: What warranty does your company offer for fence products?
A: Our products are designed to last at least 10 years, typically offering a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely updates. After you receive the goods, our dedicated team will conduct follow-up visits. Any issues will be addressed within 2 working days.
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