| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, our tensile strength tests during production ensure the welding points are robust.
2.Q: Do the fences rust easily?
A: No, they don't. We sand-blast and clean the fences three times before painting: water cleaning, parkerising, and water cleaning again. We use Dupont or Aksu powders, both internationally renowned brands, to ensure a beautiful, firm, and smooth plastic layer resistant to UV rays and corrosion.
3.Q: If the product quality does not meet my expectations, what can be done?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step. We guarantee a defect rate of less than 0.1%. If an issue arises, we commit to resolving it within 2 working days upon receiving your proof via pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have the parts in stock, but customers are responsible for courier costs. All sample costs will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years. Typically, we offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: Once the goods are dispatched, we provide real-time tracking and timely feedback. After you receive the goods, our dedicated staff will follow up. If any issues arise, we will respond within 2 working days.
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