| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easy to break?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a thorough sandblasting and triple cleaning process: water cleaning, parkerising, and water cleaning. We use premium powders from international brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how do you address the issue?
A: We ensure no defective products leave our factory with stringent quality inspections at every step, aiming for a defect rate of less than 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers need to cover the courier cost. All sample costs will be refunded after you place an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a longevity of at least 10 years. We typically offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real-time after dispatch and provide timely feedback. Upon receiving the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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