| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easily breakable?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a rigorous pre-painting process including sand-blasting, parkerising, and water cleaning. We use high-quality powder from Dupont or Aksu, ensuring a smooth, UV-resistant, and corrosion-resistant surface.
3. Q: If the quality doesn't meet my expectations, how is the issue resolved?
A: We ensure that no defective products leave our factory by implementing strict quality checks at every step, keeping the defect rate below 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving proof.
4. Q: What is your sample policy?
A: We provide samples if we have stock parts available. Customers must pay for courier costs, but all sample costs will be refunded after placing an order.
5. Q: What warranty does your company provide for fence products?
A: Our products are designed to last at least 10 years. Generally, we offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after dispatching goods. Post-delivery, our dedicated team conducts follow-ups and addresses any concerns within 2 working days.
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