| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength rigorously during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, each fence undergoes a meticulous process of sand-blasting, followed by a three-step cleaning sequence: water cleaning, parkerising, and another water cleaning. We use internationally renowned powder brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We maintain strict quality control and aim to reduce the defect rate to less than 0.1%. However, if you encounter any issues, we guarantee to resolve them within 2 working days upon receiving your photo or video proof.
4.Q: What is your sample policy?
A: We can provide samples if we have the necessary parts in stock. However, customers must cover the courier cost. All sample costs will be refunded after placing an order.
5.Q: What warranty do you offer for your fence products?
A: Our fences are designed to last at least 10 years. Generally, we offer a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely updates. After you receive the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we promise to respond within 2 working days.
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