| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, the tensile strength is thoroughly tested during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, fences undergo a meticulous sand-blasting and triple cleaning process: water cleaning, parkerising, and another water cleaning. We use top-quality powder from DuPont or AkzoNobel, ensuring a beautiful, firm, and smooth coat resistant to UV and corrosion.
3.Q: What happens if the quality does not meet my expectations?
A: We maintain strict quality control, aiming for a defect rate below 0.1%. If any issues arise, we promise resolution within two working days upon receiving photographic or video evidence.
4.Q: What is your sample policy?
A: Samples are available if parts are in stock. However, customers must cover courier costs. The sample cost will be refunded upon order placement.
5.Q: How long is the warranty for your fence products?
A: Our fences have a longevity of at least 10 years, and we typically offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: Once goods are dispatched, we provide real-time tracking and feedback. Post-delivery, we conduct follow-up visits. Should any issues arise, we guarantee a reply within two working days.
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