| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easy to break?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, the fences undergo a thorough sand-blasting and triple-cleaning process: water cleaning, parkerising, and water cleaning again. We use high-quality powder from international brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how do you resolve the issue?
A: We ensure no defective products leave our factory by conducting rigorous quality inspections at every stage. Our defect rate is reduced to less than 0.1%. Should any issue arise, we guarantee a solution within 2 working days upon receiving your proof through pictures or videos.
4. Q: What is your sample policy?
A: We provide samples if we have ready parts in stock, but the customer must cover the courier cost. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty on your fence products?
A: Our products are designed to last at least 10 years. Typically, we provide a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the shipment in real time and provide timely feedback. After you receive the goods, our dedicated staff will follow up with a return visit. If any problems arise, we will respond within 2 working days.
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