| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No, the fences undergo a thorough sand-blasting and triple-cleaning process before painting: water cleaning, parkerising, and water cleaning. We use Dupont or Aksu powders, internationally renowned brands, to ensure a beautiful, firm, smooth plastic layer that is resistant to UV and corrosion.
3.Q: If the quality doesn't meet my expectations, how do you resolve the issue?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every stage, reducing the defective rate to less than 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving your proof via pictures or videos.
4.Q. What is your sample policy?
A: We provide samples if we have ready parts in stock, with the courier cost covered by the customer. All sample costs will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a minimum lifespan of 10 years. We typically offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of collaboration. Please email us for more details.
7.Q: How is your after-sales service?
A: We offer real-time tracking and timely feedback after dispatching the goods. Upon receipt, a dedicated staff member will follow up, and if any issues arise, we will respond within 2 working days.
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