| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, we take extensive measures to prevent rust. The fences undergo a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powder coatings from international brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that's resistant to UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how will you address the issue?
A: We maintain stringent quality control to keep the defect rate below 0.1%. If any issues arise, we guarantee resolution within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We provide samples if we have ready parts in stock. However, customers need to cover the courier cost. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely updates after goods are dispatched. Post-delivery, our dedicated staff will follow up to ensure your satisfaction. Should any issues arise, we will respond within 2 working days.
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