Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, our fences undergo a meticulous pre-paint process: sandblasting, triple water cleaning, and parkerizing. We use premium powder coatings from Dupont or Aksu, ensuring a beautiful, firm, and smooth finish resistant to UV rays and corrosion.
3. Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory, maintaining a defect rate under 0.1%. If any issue arises, we guarantee a resolution within 2 working days upon receiving proof via photos or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock; customers must pay courier costs. Sample costs will be refunded after you place an order.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years, with a standard warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: After dispatch, we track the shipment in real-time and provide timely updates. Once you receive the goods, our dedicated staff will follow up. Should any issues arise, we will respond within 2 working days.