| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easily broken?
A: Rest assured, the tensile strength is thoroughly tested during production to ensure durability.
2. Q: Do the fences rust easily?
A: The fences undergo a meticulous pre-painting process: sand-blasting, triple cleaning (water cleaning, parkerising, water cleaning). We use renowned brands like Dupont and Aksu for powder coating, ensuring a beautiful, firm, and smooth finish that is resistant to UV and corrosion.
3. Q: If the quality does not meet my expectations, how do you address this?
A: We strictly prevent defective products from leaving our factory through rigorous inspections at every step, aiming for a defect rate of less than 0.1%. In the rare event of an issue, we resolve it within 2 working days upon receiving your proof (photos or videos).
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers are responsible for courier costs, but all sample costs will be refunded upon placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products are built to last at least 10 years, with a standard warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real-time post-dispatch and provide timely feedback. Upon receiving the goods, a dedicated staff member will follow up. If any issues arise, we will respond within 2 working days.
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