| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Please do not worry. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough cleaning and sand-blasting process before painting. We use high-quality powders from international brands like Dupont and Aksu to ensure a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you address the issue?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step, maintaining a defective rate below 0.1%. If any issue arises, we guarantee to resolve it within 2 working days upon receiving proof via pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have ready stock, but customers must cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: What warranty does your company offer for fence products?
A: Our products have a lifespan of at least 10 years. We usually provide a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatch, we track the goods in real time and provide timely feedback. Upon receipt, our dedicated staff will follow up, and any issues will be addressed within 2 working days.
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