After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points easy to break?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, they don't. Before painting, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, and water cleaning. We use Dupont or Aksu powders, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3. Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory. Our strict quality inspections reduce the defective rate to less than 0.1%. If any problem arises, we will resolve it within 2 working days after receiving photo or video proof.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers need to cover the courier cost, but all sample costs will be refunded upon placing an order.
5. Q: How long is your warranty for fence products?
A: Our products last at least 10 years. Typically, we offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after the goods are sent. Upon receiving the goods, our dedicated staff will conduct return visits. If any issues arise, we will respond within 2 working days.