Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during the production process to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a thorough sand-blasting and a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use top-quality powder from renowned brands like Dupont or AkzoNobel to guarantee a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you resolve the issue?
A: We ensure that no defective products leave our factory through rigorous quality inspections at every stage, reducing the defect rate to less than 0.1%. In the unlikely event of an issue, we guarantee a resolution within 2 working days upon receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have the parts in stock, but the customer must cover the courier costs. All sample costs will be refunded upon placing an order.
5.Q: How long is the warranty period for your fence products?
A: Our products are built to last at least 10 years. Typically, we offer a warranty period ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After the goods are dispatched, we will monitor the shipment in real-time and provide timely updates. Upon receiving the goods, a dedicated staff member will follow up. If any issues arise, we promise a response within 2 working days.