| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength throughout production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, we sand-blast and clean the fences three times: water cleaning, parkerizing, and another water cleaning. We use DuPont or AkzoNobel powders, renowned international brands, ensuring a beautiful, firm, and smooth plastic layer that is resistant to both UV and corrosion.
3. Q: If the quality does not meet my expectations, how will you address this?
A: We strictly inspect quality at every step, reducing the defect rate to less than 0.1%. If an issue arises, we promise to resolve it within 2 working days upon receiving your photos or videos as proof.
4. Q: What is your sample policy?
A: We provide samples if we have ready parts in stock, with customers bearing courier costs. All sample costs are refunded upon placing an order.
5. Q: How long is your warranty for the fence products?
A: Our products last at least 10 years, with a standard warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. After receiving the goods, our dedicated staff will conduct follow-up visits, ensuring any issues are addressed within 2 working days.
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