| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, our products undergo tensile strength testing during production to ensure durability and reliability.
2. Q: Do the fences rust easily?
A: To prevent rust, fences are sand-blasted and cleaned thrice before painting: water cleaning, parkerising, and another round of water cleaning. We use premium powders from Dupont or Aksu to ensure a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3. Q: What if the product doesn't meet my quality expectations?
A: We ensure that no defective products leave our factory. Through stringent quality inspections, we keep the defect rate below 0.1%. If an issue arises, we guarantee a resolution within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier cost. The sample cost will be refunded after an order is placed.
5. Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years. We usually offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sale service?
A: Once the goods are dispatched, we provide real-time tracking and timely feedback. Upon receipt of the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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