After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a thorough process: sand-blasting, cleaning, parkerising, and another cleaning. We use Dupont or AkzoNobel powders, renowned globally, to ensure the plastic layer is beautiful, firm, and smooth, with resistance to UV rays and corrosion.
3.Q: If the quality doesn't meet my expectations, how will you address it?
A: We ensure no defective products leave our factory with strict quality inspections at every step, maintaining a defect rate below 0.1%. If an issue arises, we'll resolve it within 2 working days upon receipt of your photo or video proof.
4.Q. What is your sample policy?
A: If we have parts in stock, we can provide a sample, but customers must cover the courier cost. The sample cost will be refunded after order placement.
5.Q: What warranty do you offer for your fence products?
A: Our products are designed to last at least 10 years, typically offering a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track shipments in real time and provide timely feedback. After receiving the goods, our dedicated staff will conduct follow-ups. Any issues will be responded to within 2 working days.