Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a thorough sand-blasting and cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powder from renowned brands like Dupont or Aksu to ensure a beautiful, firm, and smooth finish. The surface is resistant to UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how do you address this issue?
A: We ensure no defective products leave our factory, with strict quality inspections at every step to reduce the defective rate to less than 0.1%. Should an issue arise, we guarantee a resolution within 2 working days upon receiving your photo or video proof.
4. Q: What is your sample policy?
A: We can supply samples if we have stock. Customers must cover the courier cost, but all sample costs are refunded after placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products last at least 10 years, with a typical warranty period of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all cooperation types. Please email us for more details.
7. Q: How is your after-sales service?
A: We track your shipment in real-time and provide timely updates. After you receive the goods, our dedicated staff will conduct follow-up visits. Any issues will be addressed within 2 working days.