| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Is the fence susceptible to rust?
A: The fences undergo a meticulous process before painting, including sandblasting and triple cleaning: water cleaning, parkerizing, and another water cleaning. We use internationally renowned brands like Dupont or Akzo for the powder coating, ensuring a beautiful, firm, and smooth plastic layer that resists UV and corrosion.
3. Q: If the quality doesn't meet my standards, how will you address it?
A: First and foremost, we ensure no defective products leave our factory. We perform stringent quality inspections at every step, reducing the defective rate to less than 0.1%. Should any issue arise, we guarantee resolution within 2 working days upon receipt of your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, though customers must cover the courier costs. All sample costs will be refunded once you place an order.
5. Q: What warranty do you offer for your fence products?
A: Our products have a longevity of at least ten years. Typically, we offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track shipments in real time and provide timely feedback. Once you receive the goods, dedicated staff will follow up with a return visit. If any issues arise, we will respond within 2 working days.
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