| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easy to break?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a thorough sand-blasting and triple cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powders from Dupont or AkzoNobel to ensure a beautiful, firm, and smooth plastic layer resistant to UV rays and corrosion.
3.Q: If the product quality does not meet my expectations, how do you resolve the issue?
A: Firstly, we ensure no defective products leave our factory through strict quality inspections, keeping the defect rate below 0.1%. Should any issue arise, we guarantee a resolution within 2 working days upon receiving photographic or video proof.
4.Q. What is your sample policy?
A: We can provide samples if we have stock available, though customers must cover the courier cost. All sample costs will be refunded once an order is placed.
5.Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years. Typically, we offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatching the goods, we provide real-time tracking and timely feedback. Upon receiving the goods, our dedicated staff will follow up with you. Should any issues arise, we will respond within 2 working days.
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