Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough cleaning and sand-blasting process before painting. We use internationally renowned powders from Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We guarantee no defective products leave our factory. We perform strict quality inspections at every stage, reducing the defect rate to below 0.1%. If an issue arises, we commit to resolving it within 2 working days upon receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers need to cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: What warranty do you offer on your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a 5-10 years guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How do you handle after-sales service?
A: We track your shipment in real-time and provide timely feedback. Upon receiving the goods, our dedicated staff will follow up with you. Any issues will be addressed within 2 working days.