After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, and another water cleaning. We use high-quality powder from Dupont or Aksu, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you address this issue?
A: We do not permit defective products to leave our factory. Strict quality inspections are conducted at every step, ensuring a defective rate of less than 0.1%. If any issue arises, we guarantee resolution within 2 working days of receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier costs. All sample costs will be refunded upon order placement.
5.Q: What warranty do you offer for your fence products?
A: Our products are designed to last for at least 10 years. We typically offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: What is your after-sales service like?
A: We provide real-time tracking of shipments and timely feedback. After you receive the goods, dedicated staff will conduct follow-ups. Should any issues arise, we will respond within 2 working days.