| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength of the welding points during production to ensure their durability.
2. Q: Do the fences rust easily?
A: Every fence undergoes a thorough process of sand-blasting and triple cleaning—water cleaning, parkerising, and another round of water cleaning—before painting. We use high-quality powder from internationally renowned brands like Dupont or AkzoNobel to ensure the plastic coating is smooth, beautiful, and firm. This makes the surface resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how will you resolve it?
A: We ensure no defective products leave our factory by conducting stringent quality inspections at every step. We aim to reduce the defect rate to less than 0.1%. However, if you encounter any issues, we will resolve them within two working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: If we have parts in stock, we can provide samples, although customers must cover the courier costs. All sample costs will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years, and we typically offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We welcome all types of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: Once the goods are dispatched, we track them in real-time and provide timely feedback. After receiving the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within two working days.
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