| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a meticulous process: sand-blasting, water cleaning, parkerising, and a final water cleaning before painting. We use internationally recognized brands like Dupont and Aksu for the powder coating, ensuring a beautiful, firm, smooth, UV-resistant, and corrosion-resistant surface.
3.Q: If the quality does not meet my expectations, how do you resolve the problem?
A: We strive for perfection and do not allow defective products to leave our factory. We conduct strict quality inspections at every step, aiming to keep the defect rate below 0.1%. If any issue arises, we guarantee to resolve it within 2 working days upon receipt of your photos or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier costs. The sample cost will be refunded after placing an order.
5.Q: What is the warranty period for your fence products?
A: Our fences are built to last at least 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking after goods are dispatched and offer timely feedback. Upon receiving the goods, a dedicated staff member will follow up. If any issues arise, we will respond within 2 working days.
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