Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, fences undergo a meticulous sand-blasting and triple-cleaning process before painting: water cleaning, parkerising, and another water cleaning. We use top-quality powders like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion resistant.
3.Q: If the quality does not meet my expectations, how will you address this issue?
A: We ensure no defective products leave our factory through strict quality inspections at every stage, maintaining a defect rate below 0.1%. Should a problem arise, we commit to resolving it within 2 working days upon receiving photographic or video evidence.
4.Q. What is your sample policy?
A: We can provide samples if we have parts in stock, though customers must cover courier costs. Sample costs will be refunded upon order placement.
5.Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years, and we typically offer a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales support?
A: We provide real-time tracking and feedback after dispatch. After receipt, our dedicated staff will follow up. Should any issues arise, we aim to respond within 2 working days.