| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured. We rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Absolutely not. Before painting, the fences undergo a meticulous sandblasting and cleaning process: water cleaning, parkerizing, and another round of water cleaning. We use Dupont or Aksu powder, top international brands, to ensure a beautiful, firm, smooth, UV-resistant, and corrosion-resistant finish.
3. Q: What if the quality doesn't meet my expectations?
A: We pride ourselves on not allowing any defective products to leave our factory. Our stringent quality inspections reduce the defect rate to less than 0.1%. Should any issue arise, we guarantee resolution within 2 working days upon receipt of your photos or videos.
4. Q: What is your sample policy?
A: Samples are available if we have ready parts in stock. However, customers are responsible for courier costs. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years, and we typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: After dispatching the goods, we track them in real-time and provide timely updates. We also conduct follow-up visits after you receive the products. If any issues arise, we promise to respond within 2 working days.
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