| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easy to break?
A: No need to worry. We test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, fences are sand-blasted and cleaned three times: water cleaning, parkerising, and another water cleaning. We use Dupont or Aksu powder, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3. Q: If the quality doesn't meet my expectations, what is your solution?
A: We ensure no defective products leave our factory with stringent quality checks at every step, reducing the defective rate to less than 0.1%. If there's an issue, we resolve it within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can supply samples if we have ready parts in stock, but the customer bears the courier cost. The sample cost is refunded after placing an order.
5. Q: What warranty does your company offer for fence products?
A: Our products last for at least 10 years. Generally, we offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real time after dispatch and provide timely feedback. After receipt, our dedicated staff will follow up. If issues arise, we respond within 2 working days.
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