Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences are thoroughly sand-blasted and cleaned thrice (water cleaning, parkerising, water cleaning) before painting. We use high-quality powders from renowned brands like Dupont and Aksu, ensuring a beautiful, firm, and smooth plastic layer that resists UV rays and corrosion.
3. Q: What if the product quality does not meet my expectations?
A: We ensure no defective products leave our factory, with stringent quality inspections at every step maintaining a defect rate below 0.1%. Should any issue arise, we guarantee resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if parts are in stock. Customers must cover courier costs, but all sample costs will be refunded upon order placement.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years, with a typical warranty period of 5-10 years.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback post-dispatch. Upon delivery, our dedicated staff will follow up, and any issues will be addressed within 2 working days.