| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough sand-blasting and triple-cleaning process (water cleaning, parkerising, water cleaning) before painting. We use high-quality powder from renowned brands like Dupont and Aksu to ensure the coating is beautiful, firm, smooth, and resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you address the issue?
A: We ensure no defective products leave our factory with stringent quality checks at every step, resulting in a defective rate of less than 0.1%. If any issues arise, we guarantee resolution within 2 working days upon receipt of photo or video proof.
4.Q. What is your sample policy?
A: We can provide samples if we have the parts in stock. However, customers must cover the courier cost. The sample cost will be refunded upon placing an order.
5.Q: What warranty do you offer for your fence products?
A: Our products have a lifespan of at least 10 years, with a standard warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking of shipped goods and prompt feedback. After you receive the products, our dedicated staff will follow up. Any issues will be addressed within 2 working days.
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