| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Please do not worry. We rigorously test the tensile strength during production.
2.Q: Do the fences rust easily?
A: Before painting, fences undergo sand-blasting and a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use Dupont or Aksu powder, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you address this?
A: First, we ensure no defective products leave our factory through strict quality inspections at every step, reducing the defect rate to less than 0.1%. If any issue arises, we promise to resolve it within 2 working days upon receiving proof through pictures or videos.
4.Q: What is your sample policy?
A: We can supply samples if we have them in stock, but customers must cover the courier cost. All sample costs will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products can last for at least 10 years. We typically provide a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We track the goods in real-time after dispatch and provide timely feedback. After receiving the goods, a dedicated staff member will follow up. If there are any issues, we will reply within 2 working days.
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