| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, the fences undergo a rigorous cleaning process: sand-blasting, followed by three stages of washing—water cleaning, parkerising, and another water cleaning. We use high-quality powder from renowned brands like Dupont and Aksu, ensuring a beautiful, firm, and smooth surface that is UV and corrosion-resistant.
3.Q: If the quality does not meet my expectations, how will you address the issue?
A: We are committed to zero defects. Strict quality inspections are conducted at every stage, reducing the defect rate to below 0.1%. Should any issue arise, we promise to resolve it within 2 working days upon receiving photographic or video evidence.
4.Q. What is your sample policy?
A: If we have ready parts in stock, we can supply a sample, though customers must cover the courier cost. All sample costs will be refunded upon order placement.
5.Q: What warranty do you offer on your fence products?
A: Our fences have a minimum lifespan of 10 years, with a standard warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback once the goods are shipped. After receipt, our dedicated staff will follow up with you. Any issues will be addressed within 2 working days.
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