| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo sand-blasting and a triple cleaning process (water cleaning - parkerising - water cleaning). We use top-quality powders from Dupont or AkzoNobel, ensuring the plastic layer is beautiful, firm, smooth, UV-resistant, and corrosion-resistant.
3.Q: If the quality does not meet my expectations, how do you address this issue?
A: We don't allow defective products to leave our factory. We conduct strict quality inspections at every step, reducing the defective rate to less than 0.1%. If any issue arises, we will resolve it within 2 working days upon receiving your proof via pictures or videos.
4.Q. What is your sample policy?
A: If we have ready parts in stock, we can supply the sample, but customers need to cover the courier cost. All sample costs will be refunded once an order is placed.
5.Q: What warranty does your company provide for fence products?
A: Our products have a minimum lifespan of 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track the goods in real-time after shipment and provide timely feedback. After you receive the goods, our dedicated staff will follow up. Any issues will be addressed within 2 working days.
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